Front Desk Coordinator (Guilford, CT)

Full-time opportunity at a popular day and medical spa with the potential for a management role in the near-term. Successful candidate will:

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the clients.
• Have a thorough working knowledge of all standard operating procedures, protocols and policies that pertain to front desk operations.
• Insure that all clients receive exceptional service and have a comfortable and pleasant experience.
• Create a professional relationship with the clients using good verbal and non-verbal communication. Promote return visits to the Spa.
• Conduct the following duties in accordance with standard operating procedures:
• Confirm and schedule client appointments and packages.
• Check in/check out all clients.
• Answer and handle all telephone calls.
• Carry out all cashiering processes.
• Process all outgoing mail.
• Perform all opening/closing procedures according to the assigned checklist.
• Maintain knowledge of all technician techniques, services and packages.
• Have a thorough knowledge of all products used to perform the services.
• Continually work on your personal sales skills including: building instant rapport, client needs assessment, feature and benefit presentation, overcoming objections and closing skills.
• Computer skills essential, weekends required.

Qualified applicants please email your resume to: tom@rituals-spa.com or fax it to #203-458-0670. For further information about our spa visit www.rituals-spa.com