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Posted: Friday, November 3, 2017 10:44 AM

Kmart aspires to provide our members with products and services that improve their quality of life. We're looking for energetic and outgoing individuals to put members in touch with our suite of Shop Your Way (SYW) services. In the role as a part-time Member Services Specialist, you will:
* Provide insightful advice and friendly, hands-on technical support to Kmart members.
* Educate customers and your peers about Shop Your Way (SYW) Technology Solutions, while independently keeping your own technical know-how up to date.
* Work with other Kmart staff or independently to convert Kmart Store visitors into loyal SYW Members, SYW Relay and SYW Personal Shopper service users.
* Help generate excitement around SYW services by encouraging members to download our applications and use our services.
* Work as a SYW Relay Runner to pick up member orders with items located inside Kmart stores as well as other participating stores.
* Act as a SYW Relay Scout to identify other local Stores, Malls, Organizations and Pickup locations that can be added to the SYW Relay application environment.
By helping Kmart build and maintain strong relationships with members, you can be a solid contributor to our success!

JOB DUTIES/RESPONSIBILITIES:
* Interact with Kmart customers, showing them SYW technology and programs to meet daily in-store interactions goals
* Works with Kmart customers to download all SYW apps, with a strong focus on SYW Relay and SYW Personal Shopper, in order meet daily download goals
* Assists Kmart customers with setting up accounts with various SYW and company applications, as well as navigating the apps and troubleshooting issues and answering questions on how to utilize the apps in the most effective way
* Using the SYW Runner app, identifies orders and purchases items using company provided purchase cards
* Performs shopping duties within Kmart store and out-of-store in the form of driving to and visiting stores outside of Kmart to purchase items on behalf of SYW Relay member.
* Manages orders through the app so that all purchases are collected and delivered on time
* Consolidates orders for individual members from multiple stores into one SYW Relay delivery
* Delivers orders where necessary or hands them off to a predefined delivery service
* Monitors Runner app for orders and chat requests, and responds within SLA timelines
* Interacts with Members (customers) in a professional and courteous manner
* Continually evaluates and suggests process improvements
* Performs other duties as assigned

REQUIRED SKILLS:
* 21 years of age or older + may need to purchase alcohol
* Valid driver's license
* Proof of insurance
* Associate regularly using personal cars more than 12 times each year for company business must maintain minimum auto liability coverage of: $100,000 per person, $300,000 per accident for bodily injury and $50,000 for property damage
* Vehicle to complete out of store shopping

PREFERRED SKILLS:
  • Ability to assist in order fulfillment by following a list provided and selecting correct items
  • Ability to form strong partnerships and communicate well with store team members
  • Ability to identify issues relating to members orders and communicate to Member Services Associate (MSA) for follow up
  • Customer Focus and Teamwork Focus
  • Embraces change
  • Entrepreneurial spirit
  • Experience in outbound selling
  • Bilingual (Spanish) - Preferred, but not Required

Education Experience: HS Graduate or Equivalent
Years of Related Experience: 1-2 Years
Age Requirement: 21 Years of Age
Position Hours: Thursday thru Saturday from 12PM - 7PM (Part-Time)

** Potential FT Positions Available **

EEO EMPLOYER
Associated topics: cajera, cashier, client, client service, customer service, customer service associate, customer service representative, sell, service representative, shop

Source: http://www.jobs2careers.com/click.php?id=4543027212.96


• Location: New Haven

• Post ID: 20504972 newhaven
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