Home > New Haven jobs > New Haven customer service

Posted: Sunday, November 5, 2017 5:16 PM

Job DescriptionLocated in North, Haven, CT, USAJOB SUMMARY: Provides ongoing customer service, including general order processing and tracking, consultative services and technical support to all Ford & Ulrich customers. This position is fast paced and requires an energetic individual who can work as part of a team facilitating efficient handling of all processes associated with delivering a great customer experience. Other duties may be assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES: Edit, review and enter customer orders.Communicate with customers regarding pricing, quantity and delivery.Record and/or file copy of orders received.Process customer change orders.Follow up with vendors to insure on-time delivery.Prepare shipping documents.Handle routine technical questions and escalate to appropriate level when needed.Prepare pricing proposals. CUSTOMER SERVICE QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasoning Ability: Ability to carry out instructions furnished in written, oral, or diagram form.Mathematical skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Language skills:Ability to read and interpret documents such as procedure manuals, work instructions, customer orders. Ability to use business terms in written and verbal correspondence. Strong communication skills required in both verbal and written form.Education and Experience:High School diploma or general education degree(GED); Associate Degree preferred. One to three years related experience and/or training in the industrial distribution industry or manufacturing environment, preferred.Computer & Other Requirements:Must be proficient with current software packages such as Microsoft Office. Must be able to learn the MAS90 system.Must become familiar with all products lines and customer base. Ability to prioritize multiple tasks and possess good time management skills. Other skills:Enthusiastic team playerSelf-organizedExhibit a sense of urgencyOrganizational, planning and time management skillsExcellent problem solving skillsAbility to take ownership to seek out answersUpholds organizational valuesLift 25lbs. & works in a safe mannerCompany DescriptionFord & Ulrich is a woman-owned business with 50 years of experience in servicing the material handling needs of our customers. Our layout and design capabilities have afforded us great success in providing storage solutions for customers throughout New England. Whether we are laying-out shelving or a pallet rack for a storeroom or providing a customized locker room design, we work closely with our customers to fulfill their storage needs.In addition to our design and layout services, we also support our customers efforts to provide a safe and productive workplace. We offer both standard and customized material handling equipment to help our customers solve both material handling and ergonomic application issues. Ford & Ulrich can not only provide you with the equipment necessary for solving your material handling application, but our professional installation crew will assemble or install anywhere in New England.As a distributor for over 1,000 manufacturers, Ford & Ulrich can supply virtually any equipment used for the storage and movement of products, including: lift tables; conveyors; rack and shelving; mezzanines and modular offices; high speed doors; and safety and ergonomic/productivity enhancing products, as well as many affiliated items.A diverse product line, knowledgeable personnel, and an emphasis on safety combine to make Ford & Ulrich a recognized leader in the material handling industry. Ford & Ulrich provides customers in a wide range of industries with solutions to move, lift, and store their parts and products. Ford & Ulrich is your one-stop, full-service provider for all of your material handling needs.


• Location: New Haven

• Post ID: 20624922 newhaven is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017