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Posted: Monday, October 30, 2017 9:13 PM

RESPONSIBILITIES:Kforce has a client that is seeking a Help Desk Technician in New Haven, Connecticut (CT). Summary: Our New Haven-based client is looking for a Helpdesk Technician on a contract basis. As a member of the team, you'll provide technical computer assistance which includes problem recognition, research, isolation, resolution and follow-up. Requires experience and understanding of computing systems and networking applications. Involves the use of help desk incident tracking system and system monitoring tools.Responsibilities: * Monitor and respond quickly and effectively to requests received through the Help Desk channels (walk-up, telephone based and email)* Monitor service desk for tickets assigned to the IT queue and process per documented procedures* Provide tier 1 assistance to end-users related to computer and or networking problems, and services and procedures* Troubleshoot user problems with computer hardware, software, and networking* Analyze and resolve user problems, prepare documentation, and informational materials for non-technical users* Research and analyze software and network problems and recommend solutions or resolve independently* Solve technical problems and only escalate problems of a complex nature* Work as part of an integrated team and with other personnel within a multi-vendor multi-platform environment* Assist in IT training programs for the user community* Responds to emergency calls and routine calls* Analyzes problems to determine if a technician site visit is required* Creates work order and follow-ups on technician visit to ensure resolution* Documents all reported problems* Provides technical expertise and consultation in researching, analyzing and implementing hardware and software solutions of varying scope: from one user to all usersREQUIREMENTS:* Preferred Licenses or Certifications: One of the following certifications: A+, Network+, Microsoft, Apple / Mac* Experience with JIRA Service Desk preferred, but not required* Solid foundation and hands on experience with Windows and Apple hardware; Mac OS X, Windows 7 through Windows 10; iPad, iPhone, and Android-enabled devices, troubleshooting of miscellaneous hardware problems, standard application packages (Microsoft Office productivity tools and standard electronic mail packages)* Excellent interpersonal skills and superior customer service orientation* Proven ability and drive to provide excellent customer service* Customer service experience in a Help Desk environment / capacity * Exceptional oral and written communication skills, well organized, and detail-oriented* Ability to move equipment up to 50 pounds* References must indicate excellent customer service, reliable attendance and punctuality, ability to communicate effectively and tactfully, ability to organize and prioritize own work, and the ability to work effectively with others in a team setting* Flexible schedule: must be able to cover flexible Help Desk hours, occasional weekend and weeknight eventsKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by DiceApplication, Applications, Computer, Customer Service, Foundation, Hardware, Help Desk, IT, Materials, Network, Networking, Research, Software, System, Systems, Technician, UPS, Windows


• Location: New Haven

• Post ID: 20470082 newhaven is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017