At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATAServices currently seeks aField Tech Analystto join our team in New Haven, Connecticut (US-CT), United States (US).
The Services team has a strong record of meeting high performance standards while implementing complex global enterprisesolutions that deliver real value. We accomplish this through the combination of experienced consultants with a unique
implementation approach and culture. Our enterprise consultants possess deep industry expertise, process proficiency, andtechnology skill, gained through numerous successful implementations. This experience and expertise, combined with ourlean, cross-life cycle methodology, helps ensure solutions that deliver real value for our customers.
The Field Technician Analystis responsible for performing various managed client services for a strategic customer. These servicesinclude: IMAC, Software Break Fix, etc. This role combines strong technical skills with an emphasis on delivering a high level ofcustomer service. Responsibilities include performing advanced configuration of desktop/notebook computer equipment.This is a remote/On Site Client based position. This role will travel to customer Campus/Remote sites.
- 5-8years of relevant experience or equivalent combination of education and work experience
- Strong ability to develop business relationships and communicate effectively with the user community
- Strong troubleshooting skills
- A+ Certification
- Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
- Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems
- Local travel to client sites
- MCP, MCSE, CNE or Network+ certification
- Knowledge of a variety of Service Industry ticketing/work order generating and tracking systems (Service Now, Remedy, OPAS
- v2/v3, etc.)
- Asset Management experience
- MCP, MCSE, CNE or Network+ certification is a plus
- Itil v3 Foundations Certification
- 5+ years of desktop support experience
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit (link removed) to learn more.
NTT DATA, Inc. (the Company) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
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